Refund policy

Our promise: love it or send it back within 30 days for a full refund.

30 day money back guarantee

If you are not happy with your JingleDen order for any reason, you can return it within 30 days of the day it was delivered and we will refund the full purchase price of the item.

How to start a return

1. Email jingledenshop@gmail.com with your order number and the item you want to return.
2. We reply within one business day with the return address and instructions.
3. Send the item back in its original condition and packaging where possible.

Condition of returned items

Items should be unused or gently tried, complete with all parts and accessories. We cannot accept items that have been damaged through misuse.

Arrived damaged, faulty or wrong?

Email us a photo within 30 days of delivery. We will send a free replacement or a full refund, your choice, and you will not need to send the damaged item back.

Refunds

Once your return is received and checked, we refund your original payment method within 3 business days. Your bank or card provider may take a further 5 to 10 business days to show the credit on your statement.

Return postage

For change of mind returns, the customer covers the cost of return postage. For damaged, faulty or incorrect items, you pay nothing.

Exchanges

Want a different style or size? Email us and we will arrange the exchange for you.

Order changes and cancellations

Email us as soon as possible. If your order has not yet been handed to the carrier we will change or cancel it and refund you in full. If it is already on its way, you can return it under the 30 day guarantee above.

Shipping Protection

Shipping Protection is an optional add-on. If you bought it and your parcel is lost, stolen or damaged, we replace it or refund it without any back and forth. The Shipping Protection fee itself is not refundable once the order has been dispatched.

Contact

JingleDen customer care: jingledenshop@gmail.com